Refund policy

Returns & Exchanges

We gladly offer returns and exchanges subject to the conditions below.

For change-of-mind returns, items must be returned within 14 days of receipt and must be unworn, unwashed and in their original condition, with all tags and labels attached.

Our change-of-mind return policy does not limit or exclude your rights under Australian Consumer Law, including your rights in relation to faulty products or products that do not match their description.

For hygiene reasons, change-of-mind returns are not accepted for underwear or swimwear. This does not affect your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

Full-Price Items

Full-price items may be returned for a refund, exchange or store credit, subject to the return conditions above.

Size exchanges are subject to stock availability when your return is received.

If you would like to exchange for a different style, we may issue store credit so you can select your preferred replacement item.

Sale / Promotional Items

Sale or promotional items may be returned for store credit only, provided they meet our return conditions and are returned within 14 days of receipt.

This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Final Sale Items

Items clearly marked Final Sale cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Return Postage

For change-of-mind returns, a $9.95 AUD return shipping label fee applies.

If you believe an item is faulty, please contact us at info@lasculpte.com.au before returning it so we can assist you.

How to Request a Return or Exchange

You can submit a return request through your online account on our website or contact us at info@lasculpte.com.au.

Log in to your account, locate the relevant order and follow the available options to submit your request.

Once your return has been received and assessed, we will process the applicable refund, exchange or store credit. Approved refunds will be issued to the original payment method.

Faulty Items

LaSculpte products undergo quality control to ensure they meet our standards. If you believe an item is faulty, please contact us at info@lasculpte.com.au with your order details and information about the fault.

We will assess the issue and provide an appropriate remedy in accordance with your rights under Australian Consumer Law.