Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
Sizing
We recommend you select garments in your regular underwear size. However, keep in mind Shapewear and Shaping Swimwear is designed to be tight and firm fitting, if not, it won’t achieve the maximum effect. For help with measurements, see our size guide.
For most styles we recommend you to step into it, and then slowly pull up.
Orders & Payments
We are able to answer any product questions over the phone during office hours but we are unable to take your order over the phone. However, your order can be placed online in a secure environment.
Simply enter your promotional code at the checkout, and the offer will be applied to your order. Only one promotional code may be redeemed per transaction.
We accept Visa, MasterCard, Amex, Diners and PayPal.
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.
Yes, shopping on our website is safe and secure. Transactions are processed though the secure EWAY Transact payment facility (https://www.eway.com.au/about-eway/technology-security). To protect cardholder data EWAY Transact complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards.
Please refer to the Delivery Policy online for further information.
Delivery
For deliveries within Australia, please allow 1 – 3 working days for delivery within NSW (major cities and surrounding suburbs) and 4-10 working days for other states incl. VIC, WA, QLD, NT, SA. Please refer to the Delivery Policy online for further information.
eParcel requires a signature for delivery so please request the shipping address to be somewhere you will be during working hours.
LaSculpte ships to most destinations around the world via Royalle International. When entering your address details in the shopping cart please ensure you select the correct country from the drop down menu.
Please allow up to 30 days for delivery of your order, LaSculpte does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
Orders to Australia
Orders over $99 – Free Shipping
Orders under $99 – $9.95 Standard Shipping
Express Shipping – $14.50
New Zealand
Orders over $200 – Free Shipping
Orders under $200 – $17 Standard Shipping
Express Shipping – $22
Other Countries
Orders over $300 – Free Shipping
Orders under $300 – $25 Standard Shipping
Express Shipping – $35
Returns
If you have changed your mind or purchased the wrong size, you can submit a return request through your online account on our website or contact us at info@lasculpte.com.au. Items must be returned in their original condition, with all tags attached, within 14 days of receipt.
If an item is faulty, please contact us so we can assist you in accordance with your rights under Australian Consumer Law.
Approved refunds will be issued to the original payment method. Please refer to our Return Policy for full details.
We are happy to assist if you have ordered the wrong size. You can submit a return request through your online account on our website or contact us at info@lasculpte.com.au within 14 days of receipt.
Items must be unworn, in their original condition and with all tags attached. For hygiene and safety reasons, we are unable to accept worn garments or items without tags.
Please refer to our Return Policy for full details.
LaSculpte products go through strict quality control to ensure they meet our quality standards. If you believe your garment is faulty, please contact us at info@lasculpte.com.au with your order details and information about the fault.
We will assess the issue and assist you with an appropriate remedy in accordance with your rights under Australian Consumer Law.
Please refer to our Return Policyy for further information.
Other Questions
Please refer to ourPrivacy Policyonline for further information.